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Help > Questions about buying on WineCommune > How do I file a claim with WineCommune against a non shipping seller?

How do I file a claim with WineCommune against a non shipping seller?

If you wish to file a claim with WineCommune against a seller you will need to provide the lot number, for we will try to contact the seller, if I receive no response within a couple days, and you have not hear from the seller in 3 business days, WineCommune can e-mail you the personal information of the seller to see if you can contact the seller that way. If not you will need to file a police report in the home city of record of the seller. Then any information as far as payment method, e-mail, screen shots, will need to be copied and mail into WineCommune to submit for a claim, with a $25 deductible.

If you are having difficulty contacting a user to complete a transaction, you can request a copy of that user's contact information here.

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